We've been informed that all issues with processing Visa, Mastercard and EFTPOS branded cards have been resolved. We again apologise for the inconvenience caused.
Posted Apr 09, 2019 - 11:33 AEST
We are continuing to monitor further issues. At this stage, all Visa, Mastercard and EFTPOS payments are processing successfully. We'll provide an update once we've received confirmation that things are back to normal.
Posted Apr 09, 2019 - 11:23 AEST
A fix has been implemented, and we are seeing decline rates come back down to a normal level. We're monitoring this fix for now, but at this time you should see more cards being accepted.
Posted Apr 09, 2019 - 11:14 AEST
We are continuing to work on a fix for this issue. We'll provide additional updates are more information comes to hand. We sincerely apologise for this outage.
Posted Apr 09, 2019 - 10:56 AEST
We are still waiting on our third party payments partner to implement a fix for the increase in declines - we'll be back shortly with further updates. We're sorry for the inconvenience.
Posted Apr 09, 2019 - 10:44 AEST
The issue has been identified and a fix will be implemented shortly. We sincerely apologise for the inconvenience.
Posted Apr 09, 2019 - 10:36 AEST
We are currently investigating an increase in declines on Visa, MasterCard and eftpos branded cards. We sincerely apologise for any inconvenience caused, and we'll be back with update shortly.