Square AU Status

Nov 12, 2019

Resolved - Issues impacting the Online Dashboard have been fully resolved.

Apologies for the disruption, and thank you again for your patience.
Nov 12, 10:01 AEDT

Monitoring - Our Engineering team has identified the root issues causing Online Dashboard performance issues. Sellers can now access the Dashboard again. We will continue to monitor the issue and let you know once it’s fully resolved.

Thank you for your patience!
Nov 12, 09:36 AEDT

Investigating - We're investigating reports of issues accessing the Online Dashboard. We'll be back with an update as soon as possible.
Nov 12, 09:21 AEDT

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Nov 6, 16:55 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Nov 6, 10:55 AEDT

Nov 5, 2019

No incidents reported.

Nov 4, 2019

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Nov 4, 16:24 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Nov 4, 12:46 AEDT

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Oct 30, 17:06 AEDT

Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Oct 30, 16:39 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Oct 30, 10:56 AEDT

Oct 29, 2019

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Oct 29, 15:49 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Oct 29, 14:13 AEDT