Square status - Australia

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Transfers Operational
Online Store Operational
Developer Services Operational
Balances ? Operational
Square for Retail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 2, 2021

No incidents reported today.

Mar 1, 2021
Resolved - This incident has been resolved.
Mar 1, 14:25 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Mar 1, 12:33 AEDT
Feb 28, 2021

No incidents reported.

Feb 27, 2021
Resolved - The device code creation issues impacting Square for Retail and Square for Restaurants have been fully resolved.

Thank you for your patience while we worked to implement a fix.
Feb 27, 11:34 AEDT
Investigating - We are currently investigating reports of issues related to creating Device Codes within Square for Restaurants & Square for Retail. Sellers may encounter error message when attempting to create a device code from the Online Dashboard.

Our engineers are aware and actively investigating. We will be back with an update shortly.
Feb 27, 11:06 AEDT
Resolved - Issues related to SMS notification alerts are fully resolved and are being delivered as expected.

Thanks for bearing with us throughout the brief interruption.
Feb 27, 03:53 AEDT
Update - In addition, we're receiving reports that Square Online order text alerts are not delivering as expected. Engineering is aware and working towards a fix.
Feb 27, 02:21 AEDT
Update - We are continuing to investigate this issue.
Feb 27, 02:14 AEDT
Investigating - We're currently fielding reports of 2-Factor Authorization codes not sending via SMS. Impacted services include POS logins, Buyer Profile logins and Appointment notifications.

Thanks for your patience while we work towards a fix.
Feb 27, 01:44 AEDT
Feb 26, 2021
Resolved - This incident has been resolved.
Feb 26, 16:26 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 26, 15:14 AEDT
Resolved - This incident has been resolved.
Feb 26, 14:41 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 26, 13:32 AEDT
Resolved - This incident has been resolved.
Feb 26, 11:24 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 26, 10:55 AEDT
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - This incident has been resolved.
Feb 24, 17:00 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 24, 15:43 AEDT
Resolved - This incident has been resolved.
Feb 24, 15:05 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 24, 13:04 AEDT
Resolved - This incident has been resolved.
Feb 24, 10:45 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 24, 10:34 AEDT
Feb 23, 2021
Resolved - This incident has been resolved.
Feb 23, 15:09 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 23, 13:31 AEDT
Resolved - This incident has been resolved.
Feb 23, 10:53 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 23, 10:36 AEDT
Feb 22, 2021
Resolved - This incident has been resolved.
Feb 22, 15:19 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 22, 12:50 AEDT
Resolved - Performance issues with the Dashboard and Point of Sale app are resolved. We greatly appreciate your patience!
Feb 22, 09:05 AEDT
Monitoring - The performance issues with the Dashboard and Point of Sale are showing signs of improvement. Thank you for your patience while our engineers resolve these issues. We will update once more once everything is fully back.
Feb 22, 08:28 AEDT
Identified - We've identified the root cause for the outages to Point of Sale and Dashboard and are working quickly to restore services.

In the meantime, any payments taken are still being collected but will be delayed in showing in your balance on the Dashboard or app because of the servers being down. Thank you all for your patience as we work to get everything back up.
Feb 22, 08:12 AEDT
Investigating - We're fielding reports of the Dashboard and Point of Sale being down stating server issues.

We're currently working with engineering to resolve this as soon as possible. We'll be back to update here once we know more.
Feb 22, 07:57 AEDT
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Resolved - This incident has been resolved.
Feb 19, 11:36 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 19, 10:54 AEDT
Feb 18, 2021
Resolved - - This incident has been resolved.
Feb 18, 17:15 AEDT
Identified - We regret to advise that phone support is currently unavailable due to a team training event. You can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 18, 16:26 AEDT
Resolved - This incident has been resolved.
Feb 18, 16:00 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 18, 15:28 AEDT
Feb 17, 2021
Resolved - This incident has been resolved.
Feb 17, 15:29 AEDT
Update - We are continuing to work on a fix for this issue.
Feb 17, 14:38 AEDT
Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 17, 14:38 AEDT
Feb 16, 2021
Resolved - This incident has been resolved.
Feb 16, 17:08 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 16, 16:28 AEDT