Support Center

Square status - Australia

All Systems Operational
Payment Acceptance Operational
Point of Sale Operational
Dashboard Operational
Transfers Operational
Online Store Operational
Developer Payments Operational
Square for Retail Operational
Marketing Operational
Loyalty Operational
Account Settings Operational
Subscriptions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2023

No incidents reported today.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Online Store Disruption
Resolved - We have confirmed the disruption impacting Sales Channels has been resolved. We appreciate your patience while we worked towards resolving this. Thank you.
May 26, 05:07 AEST
Monitoring - Our engineers are currently monitoring the metrics behind the disruption impacting Sales Channels on the Square Online Store Dashboard.

We appreciate your patience as we continue to work to resolve this issue. We'll provide another update here as we receive more information.
May 26, 05:02 AEST
Investigating - We are currently experiencing a disruption that is impacting the Square Online Store Dashboard. Sellers have reported seeing an “Oh no, something went wrong” error when attempting to view Sales Channels.

We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 26, 02:28 AEST
May 25, 2023
Invoices Disruption
Resolved - We have released a fix for the earlier disruption that impacted SMS delivery of Square Invoices. Thank you for your patience with us as we worked to resolve this.
May 25, 06:57 AEST
Identified - Our engineers have identified the root cause for this disruption and are working on implementing a fix that will hopefully address this inconvenience. We will continue providing updates here. Thank you for your patience.
May 25, 05:11 AEST
Investigating - Our engineers have reported that SMS delivery of Square Invoices is currently degraded. At this time we recommend Sellers use Email Delivery as the delivery option for their Invoices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 25, 01:16 AEST
May 24, 2023

No incidents reported.

May 23, 2023
Square Services Disruption
Resolved - We have released a fix for the earlier disruption that impacted Square Subscriptions.

Our engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this.
May 23, 07:16 AEST
Update - We are currently experiencing a disruption that is impacting some Square Subscriptions. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 23, 06:51 AEST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 23, 06:11 AEST
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
Point of Sale Disruption
Resolved - We have released a fix for the earlier disruption that resulted in some team members being unable to log into the Point of Sale app.
Our engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue
May 19, 18:35 AEST
Update - We are currently experiencing a disruption which is resulting in some employees listed as team members having issues logging in the Square Point of Sale app on mobile devices. They would potentially see an error code after failing login that said Error Code: CB5.

We understand how important it is to have everything running smoothly, and our engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 19, 17:37 AEST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 19, 16:44 AEST
May 18, 2023
Multiple Services Disruption
Resolved - Regarding the issue impacting some Square apps on Android devices, the fix for this will come in the next update. We recommend keeping an eye on your updates until then, during this time we also ask that you do not delete your Square apps. We appreciate your patience on this!
May 18, 09:58 AEST
Update - We are currently experiencing a disruption that is impacting some Square app downloads on Android devices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 18, 08:34 AEST
Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 18, 06:47 AEST
Payroll Disruption
Resolved - We've resolved the earlier issue impacting Square Payroll. Thank you for your patience as we worked to resolve this issue.
May 18, 05:49 AEST
Identified - We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
May 18, 05:21 AEST
Investigating - We are currently experiencing a disruption that is impacting some Square Payroll services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 18, 05:14 AEST
May 17, 2023
Limited Phone Support: Australia
Resolved - This incident has been resolved.
May 17, 16:50 AEST
Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
May 17, 13:20 AEST
May 16, 2023
Limited Phone Support: Australia
Resolved - This incident has been resolved.
May 16, 16:53 AEST
Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
May 16, 12:36 AEST
← Incident History Powered by Atlassian Statuspage