Square AU Status

Jul 3, 2022

No incidents reported today.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

Resolved - This incident has been resolved.
Jul 1, 14:00 AEST

Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jul 1, 12:46 AEST

Jun 30, 2022

Degraded Performance: Reporting on Android Devices

Resolved - This incident has been resolved, thank you for your patience. The reporting tool is functioning as expected and providing accurate sales data. If you encounter any issue, please make sure the device filter is set to "All devices".
Jun 30, 22:32 AEST

Identified - Our engineering team confirmed the Sales Reporting data is correct. Some Android devices show "This device only" filter by default. Please check the Device filter and select "All devices" if you notice any irregularities.
Jun 30, 18:33 AEST

Investigating - We are getting multiple reports of Square Register, Square Terminal, & Android devices showing incorrect sales reporting data within the application. The Point of Sale app is defaulting to "this device only" instead of all devices which is making it appear like there are irregularities in sales reporting.

This issue can be resolved by changing the reporting filters from "this device only" to "all devices".

We appreciate your patience while our engineering team investigates this.
Jun 30, 10:04 AEST

Degraded Performance: Square Stand (first-generation)

Resolved - This incident has been resolved.
Jun 30, 18:33 AEST

Update - We have resolved the earlier issue we saw where some Square Readers connected to first-generation Square Stands via the USB dock became disconnected when payments were attempted.

Our engineers have applied a fix. Impacted accounts will need to to close the Square app and re-open it to activate the fix.

Thank you for your patience as we worked to resolve this issue. We will leave this alert active overnight in Australia for increased visibility among merchants operating into the evening and night.

Thank you for your patience as we worked to resolve this issue.
Jun 30, 16:59 AEST

Monitoring - We have identified an issue causing some Square Readers to disconnect from first-generation Square Stands when tap or chip payments are attempted. The issue appears to be restricted to card readers connected to Square Stand via the USB dock.

Our engineers have applied a fix - if you are experiencing this issue, please fully close the Square app and re-open it to have the fix activated on your Square account. This should resolve the issue, though we'll continue to monitor the situation until we can confirm this is working for all impacted sellers.

Thanks for your patience as we've worked to resolve this issue.
Jun 30, 15:53 AEST

Investigating - We're receiving reports of Square Readers disconnecting from first-generation Square Stands when tap payments are attempted. The issue appears to be restricted to card readers connected to Square Stand via the USB dock.

As a temporary workaround, we recommend sellers experiencing this issue connect their Square reader to the Square app on their iPad wirelessly via Bluetooth. You will first need to remove the Square Reader from the dock, then connect it via the Square app per the instructions at https://squareup.com/help/au/en/article/5639-set-up-the-square-reader-for-contactless-and-chip .

Thanks for your patience as we continue to investigate this issue.
Jun 30, 13:28 AEST

Degraded Performance: Square for Restaurants Checks & Square Point of Sale Receipts

Resolved - Square Point of Sale and Square for Restaurants versions 5.94 are now available via the Apple App Store. Updating your app to 5.94 will resolve the issue we saw where notes added to Open Tickets and Bills/Checks appeared on printed receipts for iOS users.

Thanks for your patience as our team worked to resolve this issue.
Jun 30, 12:18 AEST

Monitoring - Our engineering team is working on an update to the app, 5.94, that will resolve this. We will be back to update this status once that has gone through.
Jun 30, 07:34 AEST

Update - Our team has implemented a fix in the new version 5.94 and actively working to roll it out. We will confirm when this version becomes available. Thank you for your patience.
Jun 29, 21:04 AEST

Identified - We've identified an issue where notes added to Open Tickets on Square Point of Sale, and Bills/Checks on Square for Restaurants appear on receipts for iOS users.

Our team is implementing a fix for this issue in version 5.94 updates for these apps, which will be available from the iOS App Store soon. We'll continue to provide further updates as they come to hand, thanks for your patience as we've worked to resolve this issue.
Jun 29, 12:15 AEST

Update - We are continuing to investigate this issue.
Jun 29, 09:24 AEST

Investigating - We are seeing reports that internal customer notes are printing on customers' receipts despite that option being toggled off for iOS users.

We appreciate your continued patience while we work to resolve this.
Jun 29, 07:31 AEST

Degraded Performance: Square Online

Resolved - We received confirmation that Square Online websites are back to working as intended.

Thank you again for your patience while we worked on implementing a fix, and apologies for any inconvenience experienced as a result.
Jun 30, 10:20 AEST

Investigating - We are currently receiving reports that there are error messages being received when visiting Square Online websites, along with reports of blank fulfillment pages.

We appreciate your patience as our engineers continue to work toward a resolution.
Jun 30, 09:29 AEST

Jun 29, 2022

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Jun 23, 14:49 AEST

Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jun 23, 13:58 AEST

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.