Square AU Status

Nov 27, 2022

Degraded Performance: Square Terminal and Square Register Network Connection

Resolved - We have confirmed the disruption affecting Network Connectivity on Square Register and Terminal has been corrected by our engineers on the latest update. Please make sure to update your Square Register or Terminal to version 6.4b.

We cannot thank you enough for your patience while we worked to get this resolved!
Nov 27, 02:04 AEDT

Identified - Our engineers have released a fix for network connection issues with Square Register. If you are using Square Register please update to version 6.4 of the Square Register software.

We're continuing to work on a fix for Square Terminal, and appreciate your patience as we work to resolve this issue.
Nov 18, 16:31 AEDT

Monitoring - Our engineers have released a fix to resolve the issue impacting Square Register and Square Terminal. We will continue monitoring the progress of the fix until fully resolved. We appreciate your patience as we work to repair this issue. We will be sure to provide additional updates as we receive them.
Nov 18, 03:37 AEDT

Investigating - If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*

Square Terminal: https://squareup.com/help/article/6180
Square Register: https://squareup.com/help/article/6537

Thank you for your patience while our engineers continue to work on a fix for this issue.
Nov 10, 05:38 AEDT

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

Degraded Performance: Square Terminal and Cash Management

Resolved - The disruption with Square Terminal and Cash Management has been resolved. We appreciate your patience as our engineers worked to resolve this.
Nov 20, 09:45 AEDT

Identified - We have identified an issue with Square Terminal where some sellers are experiencing an error when trying to enable the Cash Management Setting.

If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:

- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes

Thanks for your patience while we work on a fix for this issue.
Nov 18, 14:34 AEDT

Investigating - We are currently receiving reports of Square Terminal users experiencing an error when trying to enable the Cash Management Setting. We are working closely with our Engineering teams to determine a cause and deploy a fix.

We will be back soon with another update.
Nov 18, 08:42 AEDT

Online Store Disruption

Resolved - We can confirm that the disruption affecting Square Online has now been fully resolved.

Thank you for your continued patience while we worked to resolve this issue.
Nov 20, 06:49 AEDT

Investigating - We are currently seeing reports of some sites experiencing checkout failing due to slow loading times. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 19, 06:53 AEDT

Nov 19, 2022

Degraded Performance: Online Booking

Resolved - We can confirm that our team has found and deployed a fix for this incident. You should no longer experience freezing during the Online Booking process for Appointments.

We appreciate you sticking with us while we worked towards a resolution.
Nov 19, 05:21 AEDT

Investigating - We are experiencing freezing issues at the end of the Appointments Online Booking process. Our engineering team is working on getting this resolved as quickly as possible.

As a temporary workaround, please try refreshing your browser when seeing this issue.

Thank you for your patience.
Nov 15, 05:06 AEDT

Nov 18, 2022

Degraded Performance: Square Online

Resolved - We've resolved the earlier issues where a small number of sellers saw issues with fulfilment settings on Square Online. Thanks for your patience as our engineers worked on a fix.
Nov 18, 14:47 AEDT

Investigating - We currently experiencing a disruption that could be affecting fulfillment settings on Square online. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Nov 18, 09:09 AEDT

Performance Issues: Square Dashboard

Resolved - We've resolved the earlier issue we saw related to incorrect information displaying on some sellers' Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

Thanks for your patience as our engineers worked to resolve this issue.
Nov 18, 11:36 AEDT

Update - We're continuing to investigate reports from some sellers related to incorrect information displayed on their Square dashboards. We recommend that impacted sellers refresh their web browsers and clear their web browser cache.

We'll provide further updates as they come to hand, thanks for your patience as our engineers work to resolve this issue.
Nov 18, 11:16 AEDT

Investigating - We're currently investigating reports from some sellers related to incorrect information displayed on their Square accounts. We'll provide further updates as they come to hand, thanks for your patience as our engineers work on resolving this issue.
Nov 18, 10:26 AEDT

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

Square Dashboard Disruption

Resolved - We can confirm that the issues affecting Square Dashboard have now been fully resolved.

Thank you for your patience.
Nov 15, 04:46 AEDT

Identified - We are continuing to work on a fix for a disruption currently impacting the Square Dashboard. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
Nov 14, 04:26 AEDT

Investigating - We have received confirmed reports of a disruption affecting the Square Dashboard visibility. Sellers may be missing elements on several Square Dashboard areas when viewing it on their web browsers. Our team is aware of the problem and is actively investigating it.
In the meantime, zooming out on your browser (using Ctrl + - (minus key) on Windows or Command + - (minus key) on Mac) will make the missing elements available at this time.
We thank you for your patience while our team works to address this.
Nov 13, 07:36 AEDT

Nov 14, 2022

Nov 13, 2022