Investigating - Square Support will be unavailable on Thursday 22 September in observance of the National Day of Mourning. Transfers may also be delayed due to this bank holiday.
Sep 21, 2022 - 15:18 AEST
Resolved -
We have confirmed the disruption regarding Square Mobile Services has been resolved and all impacted services are functioning at normal capacity.
We appreciate your patience while we worked to get this issue resolved.
Sep 25, 08:43 AEST
Monitoring -
While we are seeing some services begin to resolve, our team is continuing to monitor progress until a full resolution is reached. For the time being, we continue to recommend not signing out of the Point of Sale application.
We will be back with more info as soon as we have it. Thank you for sticking with us and for your continued patience.
Sep 25, 06:57 AEST
Identified -
Our engineers have identified the reason behind the disruption in our mobile applications and are working towards a fix.
We will keep you updated here. Thank you for your patience as we understand how important this is for you and your business.
Sep 25, 05:39 AEST
Investigating -
We have confirmed reports of login issues with our Mobile Services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Please avoid signing out of the application for the time being to minimize this disruption. Thank you for your patience with us as we work to resolve this issue.
Sep 25, 04:34 AEST
Resolved -
We have released a fix for the earlier disruption impacting some Square Appointments. Please update the Square Appointments app via the App Store to version 5.99.2. This app update will include the fix for the prior issues.
We greatly appreciate your patience as we worked to resolve this.
Sep 17, 07:50 AEST
Identified -
We’ve identified the issues impacting the Square Appointments application. Changes made in the Appointments app are not syncing to Square Dashboard and other Points of Sale.
Our Engineers have found that this issue occurs on iOS 16 devices. They are currently looking into a fix to resolve this. The suggested workaround is to make edits on an iOS 15 or lower device or on the Square Dashboard.
We appreciate your patience as we continue working towards a solution.
Sep 16, 07:02 AEST
Investigating -
We’ve received confirmed reports of issues impacting the Square Appointments application.
We’re currently investigating further with our Engineering teams and will be back to update as soon as we know more.
Sep 16, 07:01 AEST
Resolved -
Our team has solved the disruption affecting Square's mobile services.
Thank you for your continued patience today while our team worked on a solution.
Sep 15, 05:08 AEST
Monitoring -
We are currently monitoring a brief disruption impacting Square's mobile services. Some users may see slight delays in fetching reporting data or app loading times. While we are beginning to see services recover, we will continue to update once we have full confirmation that the issue is resolved.
Sep 15, 04:33 AEST
Investigating -
We are currently experiencing a disruption that is impacting some of Square's mobile services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Sep 15, 04:20 AEST
Resolved -
Our team has implemented a fix and Square Online websites should be fully operational again. Thanks for your patience as we've worked to resolve this issue.
Sep 14, 15:44 AEST
Investigating -
Some Square sellers are reporting issues loading Square Online websites. Our team is currently investigating and we'll be back with further updates as they come to hand
Sep 14, 15:36 AEST
Resolved -
Square Online stores have been stable, and we've seen no further issues for the last hour.
Thank you for your patience while we worked on a resolution.
Sep 13, 16:07 AEST
Monitoring -
We are continuing to monitor this issue as services are starting to recover.
We'll be back with an update as soon as possible.
Sep 13, 14:23 AEST
Investigating -
We are receiving reports from some Sellers reporting intermittent issues loading Square Online websites. We are working with our teams to confirm and determine the potential breadth of impact.
We will be back soon with another update.
Sep 13, 13:53 AEST
