Square AU Status

Jan 28, 2021

Square Online Dashboard performance issues

Resolved - The Square Online dashboard is now running normally. Again, we're truly sorry for the frustration experienced as a result, and we greatly appreciate your patience.
Jan 28, 09:27 AEDT

Monitoring - We’re beginning to see performance improve with the Square Online dashboard and our Engineers are working to ensure the fix will resolve all issues. We’ll continue to monitor our systems, and will be back with a final update. Sincere apologies for the frustration, and for the disruption to your business. Thank you for your patience.
Jan 28, 09:22 AEDT

Investigating - Our Engineers are currently investigating an issue impacting the Square Online dashboard and are working to get things back to normal as quickly as possible. We'll be back with an update here shortly.
Jan 28, 09:06 AEDT

Jan 27, 2021

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Jan 27, 17:20 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jan 27, 14:08 AEDT

Public Holiday: Phone Support Unavailable January 26th

Resolved - This incident has been resolved.
Jan 27, 08:01 AEDT

Investigating - Please note that phone support will be unavailable in Australia on Tuesday January 26th for the national public holiday. Phone support will resume as normal from 9am, Wednesday 27th January.

You can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We apologise for any inconvenience this may cause.
Jan 25, 16:47 AEDT

Jan 26, 2021

No incidents reported.

Jan 25, 2021

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Jan 25, 16:21 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jan 25, 14:39 AEDT

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Jan 25, 14:24 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jan 25, 13:04 AEDT

Jan 24, 2021

No incidents reported.

Jan 23, 2021

Performance Issues: Transfers to Linked bank Account.

Resolved - The delays we experienced today with transfers and verified bank accounts have been resolved and services are back up to speed.

Thank you again for your patience and understanding as we worked towards a resolution.
Jan 23, 08:42 AEDT

Monitoring - We’ve confirmed with our Payments Engineering team that transfers are beginning to display correctly in the Dashboard for Sellers who added a bank account yesterday (1/21).

Thank you for your patience as we determined the cause of these ACH transfers not showing up on time as intended. We will continue to monitor until this is fully resolved.
Jan 23, 07:39 AEDT

Identified - Our Payments Engineering team has identified the issue with yesterday’s delayed transfers. We can confirm this issue is only affecting Sellers who attempted to add a bank account yesterday (21/1). Existing accounts before Thursday, 21 January will not be experiencing such issues.

Once a fix has fully begun to be implemented, we will update accordingly.
Jan 23, 03:12 AEDT

Update - Our teams are still investigating reported issues regarding some transfers from Thursday, 21 January, relating to bank account verification errors.

We know that receiving your funds on time is critical to your business, and we apologise for any disruptions this has caused. We will be back with more info as we know it.
Jan 23, 03:01 AEDT

Investigating - We're investigating reports of delayed transfers from Thursday, 22 January 21. As of now, Sellers may see an incorrect error message that no bank account is linked and verified within their Online Dashboard.

We'll post more updates as we receive them while our Payments engineering team works to implement a solution.
Jan 23, 02:30 AEDT

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

Phone Support: Limited Capacity

Resolved - This incident has been resolved.
Jan 19, 14:22 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jan 19, 12:50 AEDT

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

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