Square status - Australia

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Transfers Operational
Online Store Operational
Developer Services Operational
Balances ? Operational
Square for Retail Operational
Square Website Operational
Account Creation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 15, 2021

No incidents reported today.

Apr 14, 2021
Resolved - This incident has been resolved.
Apr 14, 14:17 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 14, 10:32 AEST
Resolved - This incident has been resolved.
Apr 14, 09:57 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 14, 09:20 AEST
Apr 13, 2021
Resolved - This incident has been resolved.
Apr 13, 15:55 AEST
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Apr 13, 15:43 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 13, 10:04 AEST
Apr 12, 2021
Resolved - This incident has been resolved.
Apr 12, 15:18 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 12, 11:34 AEST
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 17:03 AEST
Update - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Apr 9, 16:47 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 9, 14:48 AEST
Resolved - This incident has been resolved.
Apr 9, 12:21 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 9, 09:38 AEST
Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 16:50 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 8, 11:37 AEST
Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 15:57 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Apr 7, 10:28 AEST
Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 13:46 AEST
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Apr 6, 13:02 AEST
Resolved - Our engineering team has implemented a fix for the issues causing Sandbox payments to pull 500 errors.

Payments are processing normally now without error and will continue to be monitored. We apologize for the disruption today.
Apr 6, 03:20 AEST
Identified - We've identified an issue causing payments created in Sandbox to result in 500 errors.

Our engineering team is currently working on a fix. Thank you for your patience and we'll be back with an update as soon as possible.
Apr 6, 02:58 AEST
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Resolved - Account creation is available again. Sellers who had issues accessing accounts that were created during the outage should be able to sign in again now with the email and password they initially created. Thanks for your patience and apologies for any inconvenience!
Apr 1, 17:06 AEDT
Monitoring - Account signups are recovering and we're seeing new sellers able to onboard. We're monitoring the situation, thanks for your patience!
Apr 1, 16:55 AEDT
Investigating - We're investigating reports that some sellers are unable to create new Square accounts. Our team are currently investigating the issue.
Apr 1, 16:19 AEDT