Square AU Status

Oct 15, 2019

No incidents reported today.

Oct 14, 2019

Resolved - This incident has been resolved.
Oct 14, 15:42 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Oct 14, 12:51 AEDT

Phone Support Unavailable: Australia

Resolved - This incident has been resolved.
Oct 14, 10:31 AEDT

Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Oct 14, 08:28 AEDT

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Oct 11, 17:08 AEDT

Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Oct 11, 16:55 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Oct 11, 11:56 AEDT

Oct 10, 2019

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Oct 10, 17:49 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Oct 10, 11:17 AEDT

Oct 9, 2019

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Oct 9, 18:05 AEDT

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Oct 9, 11:53 AEDT

Oct 8, 2019

Performance Issues: Deposits reporting

Resolved - The issues we experienced today that caused Deposits reporting to be delayed have been fully resolved.

Thank you very much for bearing with us today.
Oct 8, 06:49 AEDT

Update - Our Engineering team is making progress and customers can now pay Invoices. API reporting is also updating.

We're still working to resolve the issues affecting the Deposits section of the Point of Sale App and the online Square Dashboard. Square Card Balances are not updating at this time.

We’ll continue to share updates here, we really appreciate your patience in the meantime.
Oct 8, 04:22 AEDT

Update - All of the appropriate teams are working to resolve the issues causing multiple services to be down. We'll be back with an update as soon as possible.
Oct 8, 03:16 AEDT

Update - While we do not have specifics on when the current issues will be resolved, rest assured that we're working hard to get you the information you need. We're very sorry for the inconvenience this has caused. We'll continue to post updates as we receive them.
Oct 8, 02:48 AEDT

Update - Our Engineering team has identified the root cause of the issues at hand and are actively working on a fix.

At this time the following services are still experiencing intermittent timeouts: Deposits page in the Point of Sale App and Dashboard, ability for customers to pay invoices, refunding payments, and API Reporting.

Thank you for your continued patience. We'll have another update shortly.
Oct 8, 02:12 AEDT

Update - Engineering is still investigating issues with the Deposits page not loading and API reporting.

We've also had reports of intermittent issues with customers accessing Invoices and sellers not being able to issue refunds. The team is working diligently on implementing a fix.

We'll be back with another update as soon as we have more information to share.
Oct 8, 01:49 AEDT

Identified - Our Engineering team has identified the cause of connectivity issues with the Deposits page and API payments. Some customers are also experiencing issues paying invoices.

Thank you for your patience while we continue to work towards a resolution.
Oct 8, 01:24 AEDT

Update - Our Engineering Team is still investigating issues with the Deposits page in the POS app and Dashboard. They are also looking into issues with API payments.

We will continue to provide updates as we have more information to share.
Oct 8, 01:06 AEDT

Investigating - We're investigating reports of sellers not being able to view the Deposits page on both the Point of Sale app and in the Dashboard.

We apologize for the inconvenience this causes, and we'll be back with an update shortly.
Oct 8, 00:48 AEDT

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.