Square status - Australia

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Phone Support Operational
Team Management Operational
Transfers Operational
Reporting Operational
Customer Directory Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 20, 2020

No incidents reported today.

Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 17:04 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 19, 16:32 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 19, 10:58 AEDT
Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - This incident has been resolved.
Feb 17, 17:04 AEDT
Update - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 17, 16:17 AEDT
Update - We are continuing to work on a fix for this issue.
Feb 17, 16:16 AEDT
Update - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 17, 13:34 AEDT
Update - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 17, 12:55 AEDT
Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 17, 12:42 AEDT
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 19:46 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 14, 16:38 AEDT
Resolved - This incident has been resolved.
Feb 14, 15:23 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 14, 12:54 AEDT
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 14, 12:41 AEDT
Resolved - This incident has been resolved.
Feb 14, 10:40 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 14, 09:38 AEDT
Feb 13, 2020
Resolved - This incident has been resolved.
Feb 13, 17:13 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 13, 16:16 AEDT
Monitoring - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 13, 10:57 AEDT
Resolved - Phone support is back up, though we're seeing longer wait times that usual. POS and Dashboard issues have been resolved. Thanks for your patience.
Feb 13, 10:52 AEDT
Update - Point of Sale and Dashboard connectivity issues have been resolved, we'll continue monitoring performance. We're working to restore phone support.
Feb 13, 10:39 AEDT
Monitoring - We’re beginning to see services recover, and we’ll continue to monitor as our Engineers work to ensure the fix will completely resolve the issues.
We know how detrimental a service interruption can be to your business, and we thank you for being patient with us. We’ll return with another update here shortly.
Feb 13, 10:20 AEDT
Identified - We're continuing to investigate issues impacting the Square Point of Sale app and Dashboard. We now know that multiple services are also being impacted and causing merchants not to be able to login.

Our team is working diligently towards a resolution. We'll share more updates as we receive them.
Feb 13, 10:03 AEDT
Update - We are continuing to investigate connectivity issues with the Square Point of Sale app as well as Square Dashboard. We'll continue to post updates as we learn more.
Feb 13, 09:49 AEDT
Investigating - We're currently investigating connectivity issues with the Square Point of Sale app as well as the Dashboard. We'll be back with an update as soon as we have more information. Thanks for your patience.
Feb 13, 09:39 AEDT
Resolved - This incident has been resolved.
Feb 13, 09:37 AEDT
Update - We are continuing to work on a fix for this issue.
Feb 13, 09:37 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 13, 09:27 AEDT
Feb 12, 2020
Resolved - This incident has been resolved.
Feb 12, 19:55 AEDT
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 12, 16:40 AEDT
Resolved - This incident has been resolved.
Feb 12, 16:23 AEDT
Update - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 12, 14:58 AEDT
Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 12, 10:36 AEDT
Feb 11, 2020
Resolved - This incident has been resolved.
Feb 11, 18:03 AEDT
Update - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Feb 11, 14:06 AEDT
Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 11, 10:01 AEDT
Feb 10, 2020
Resolved - This incident has been resolved.
Feb 10, 17:22 AEDT
Identified - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Feb 10, 10:54 AEDT
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.