Square AU Status

May 15, 2021

No incidents reported today.

May 14, 2021

Resolved - The app and dashboard access issues we saw earlier have been resolved, thanks for your patience and apologies for any inconvenience.
May 14, 10:25 AEST

Monitoring - We're starting to see services recover, thanks for your patience and apologies for any inconvenience. We'll continue to monitor the situation and provide further updates.
May 14, 09:56 AEST

Update - We are continuing to investigate this issue.
May 14, 09:52 AEST

Investigating - We've identified an error that may be preventing access to the some Square apps and dashboard services.

Our Engineers are working quickly to implement a fix. We'll be back with an update shortly.
May 14, 09:40 AEST

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

Performance Issues: Payment Acceptance

Resolved - Payments have been processing consistently for the past thirty minutes, and we are confident that the incident has been resolved. Whilst we were able to restore connectivity, we are continuing to conduct a root cause analysis overnight, and will provide additional information as our teams work through the evening. Again, we're sorry to have inconvenienced you this evening, and thanks for sticking with us.
May 9, 22:42 AEST

Monitoring - We're seeing full connectivity with our third-party partner, and we're monitoring payments as they continue to authorise and approve. Thanks for sticking with us - we'll be back with additional information as we look to resolve this issue.
May 9, 22:26 AEST

Update - We're seeing service improve for the card brands listed above, however we're continuing to monitor the situation with our third-party partner. Again, we'll continue to provide updates here as we learn more.
May 9, 22:13 AEST

Update - We don't have any further updates to share at this time, as we continue to investigate the previously identified payment processing issue on Visa, Mastercard and eftpos-branded cards. We'll update again when we have learned more information that we can share.
May 9, 21:39 AEST

Update - We're unfortunately seeing payment processing services degrade further - we're continuing to identify the root cause of the connectivity issue with our third-party partner. Again, we sincerely apologise for any inconvenience caused.
May 9, 21:08 AEST

Update - We're unfortunately seeing payment processing services degrade further - we're continuing to identify the root cause of the connectivity issue with our third-party partner. Again, we sincerely apologise for any inconvenience caused.
May 9, 21:07 AEST

Identified - We're continuing to see payment processing recover, and our teams are working to full restore service. Thanks for hanging with us.
May 9, 20:56 AEST

Update - We are seeing payment processing recover, however we are continuing to investigate the issue, in partnership with our third-party partner. Please be advised that transactions via American Express are unaffected at this time. We sincerely apologise for the inconvenience, and we'll be back with information we we learn more.
May 9, 20:49 AEST

Investigating - We're currently fielding reports of payments timing out and not completed processing. Our Engineering Team has been notified and is actively investigating potential issues with a third-party partner. We'll be back with updates once we learn more.
May 9, 20:42 AEST

May 8, 2021

No incidents reported.

May 7, 2021

Performance Issue: Third-party partner scheduled maintenance

Resolved - This schedule maintenance is completed. Thank you for bearing with us!
May 7, 22:41 AEST

Monitoring - One of our third-party partners are performing a scheduled maintenance. There may be intermittent interruption to payment acceptance during this period. We expect the maintenance to last 30 minutes.
May 7, 21:59 AEST

Performance Issue: Payment Acceptance

Resolved - All systems are stable and payments should be processed as normal.

Thank you for hanging in there with us today.
May 7, 21:14 AEST

Monitoring - We’re beginning to see the recovery of payments acceptance, and we’ll continue to monitor as our teams work to ensure the fix will completely resolve the issues.

Thank you for your continued patience!
May 7, 20:34 AEST

Identified - Our teams have identified the cause of the issues impacting payments acceptance and are actively working towards implementing a fix.

Continue to check back to issquareup.com for most up to date information. Thanks for hanging with us.
May 7, 20:20 AEST

Update - Our Engineering team is working to identify issue with payments being declined.

We will continue to push new updates out on issquareup.com. Thank you for your continued patience.
May 7, 19:57 AEST

Investigating - We're currently fielding reports of payments timing out and not completed processing. Our Engineering Team has been notified and is actively investigating potential issues with a third-party partner.

Sorry for the disruption. We'll be back with updates as we receive them.
May 7, 19:24 AEST

May 6, 2021

No incidents reported.

May 5, 2021

Performance Issues: Square Kitchen Display System

Resolved - Issues related to order ticket appearance delays on the Square Kitchen Display System (KDS) have been fully resolved.

Thanks for your patience with us today!
May 5, 08:53 AEST

Identified - We’ve identified a delay in order tickets appearing on the Square Kitchen Display System (KDS). In the meantime, please check Order Manager in the Square Dashboard for real time ticket updates.

Our Engineers are aware of this delay and working quickly to implement a fix. We appreciate your patience.
May 5, 08:42 AEST

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.