Resolved -
Square Point of Sale and Square for Restaurants versions 5.94 are now available via the Apple App Store. Updating your app to 5.94 will resolve the issue we saw where notes added to Open Tickets and Bills/Checks appeared on printed receipts for iOS users.
Thanks for your patience as our team worked to resolve this issue.
Jun 30, 12:18 AEST
Monitoring -
Our engineering team is working on an update to the app, 5.94, that will resolve this. We will be back to update this status once that has gone through.
Jun 30, 07:34 AEST
Update -
Our team has implemented a fix in the new version 5.94 and actively working to roll it out. We will confirm when this version becomes available. Thank you for your patience.
Jun 29, 21:04 AEST
Identified -
We've identified an issue where notes added to Open Tickets on Square Point of Sale, and Bills/Checks on Square for Restaurants appear on receipts for iOS users.
Our team is implementing a fix for this issue in version 5.94 updates for these apps, which will be available from the iOS App Store soon. We'll continue to provide further updates as they come to hand, thanks for your patience as we've worked to resolve this issue.
Jun 29, 12:15 AEST
Update -
We are continuing to investigate this issue.
Jun 29, 09:24 AEST
Investigating -
We are seeing reports that internal customer notes are printing on customers' receipts despite that option being toggled off for iOS users.
We appreciate your continued patience while we work to resolve this.
Jun 29, 07:31 AEST