Square status - Australia

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Transfers Operational
Online Store Operational
Developer Services Operational
Balances Operational
Square for Retail Operational
Square Website Operational
Account Logins Operational
Appointments Operational
Items Operational
Square Reader Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
Resolved - Our engineering team have implemented a fix for the earlier connectivity issue we saw between Square's Contactless + Chip Reader and Apple iOS 15. If you're still seeing reader connectivity issues please contact our support team for further assistance.

Thanks for your patience as we've worked to resolve this issue!
Sep 21, 16:55 AEST
Investigating - Our team has identified a bluetooth connectivity issue between Square Contactless + Chip Readers and Apple iOS 15. We recommend sellers refrain from updating to iOS 15 for the time being and turn off auto-updates for iOS.

For sellers who have already updated to iOS 15, we recommend using another mobile device to take payments with your card reader, if available. If another device is not available, payments can be taken by:

- Manually keying card information into the Point of Sale, Retail, Restaurants or Appointments apps
- Manually keying card information via Square's Virtual Terminal
- Square Online websites, checkout links, and QR codes

A factory reset of any devices upgraded to iOS 15 will also allow Square readers to be used on an older version of iOS. We recommend backing up your device prior to performing a factory reset.

We'll have more updates as they can become available, thanks for your patience here and apologies for any inconvenience in the meantime.
Sep 21, 13:49 AEST
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 15:13 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Sep 13, 14:27 AEST
Resolved - This incident has been resolved.
Sep 13, 10:43 AEST
Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Sep 13, 10:30 AEST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.