Square AU Status

Mar 25, 2023

Resolved - We have confirmed the disruption with checkout on Square Online has been resolved. We know access to Square Online checkout is important. Our engineering team is currently engaged in discussions to prevent similar disruptions from happening in the future. We appreciate your patience while we worked towards resolving this matter.
Mar 25, 02:47 AEDT

Monitoring - We have released a fix for the disruption with checkout on Square Online and we are beginning to see impacted services return to full functionality. Once we have full confirmation that the issue has been resolved, we will confirm here.

We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Mar 25, 02:39 AEDT

Investigating - We are experiencing a disruption affecting checkout on Square Online. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 25, 00:23 AEDT

Mar 24, 2023

Multiple Services Disruption

Resolved - “We have released a fix for the earlier disruption that affected in-app and email notifications. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Mar 24, 05:50 AEDT

Monitoring - We have released a fix for the issue that caused in-app notifications and some email alerts to not be sent to our Sellers. We are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.
Mar 24, 05:48 AEDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 24, 04:30 AEDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Marketing Disruption

Resolved - We have released a fix for the earlier disruption impacting some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent instances like this moving forward. Thank you for your patience with us as we worked to resolve this issue.
Mar 22, 07:22 AEDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 22, 07:17 AEDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Performance Issues: Payments

Resolved - We've seen no further issues with payment declines after applying the previously mentioned fix.

We understand how important it is never to miss a sale, and our Engineering team is actively discussing how to prevent future disruptions like this one.

Thank you for your patience with us as we worked to resolve this issue.
Mar 16, 13:56 AEDT

Monitoring - Our engineers have taken measures to mitigate the increase we saw in card declines. Payment declines have returned to normal levels, but we'll continue to monitor the situation for now.
Mar 16, 12:51 AEDT

Investigating - We are currently experiencing a disruption which is resulting in some payments being declined at point of sale. We understand how important it is never to miss a sale, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue. We'll be back with further updates as soon as they become available.
Mar 16, 12:40 AEDT

Point of Sale Disruption

Resolved - Our team identified a disruption that delayed Cash App Pay on the Square Register. However, they have released a fix that has resolved this, and there is no longer a delay.
Thank you for your patience with us as we worked to resolve this!
Mar 16, 06:13 AEDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 16, 05:57 AEDT

Mar 15, 2023

No incidents reported.

Mar 14, 2023

Dashboard Disruption

Resolved - Earlier today, our team investigated a disruption that delayed the delivery of Digital Receipts to Buyers. We have released a fix that has resolved this, and Buyers are receiving receipts as intended.
Thank you for your patience with us as we worked to resolve this.
Mar 14, 09:24 AEDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 14, 09:07 AEDT

Mar 13, 2023

No incidents reported.

Mar 12, 2023

Multiple Services Disruption

Resolved - We can now confirm that payment acceptance across multiple services, including online payments, Square for Restaurants and Square Invoices were reporting significant increases in latency failures leading to elevated payment declines.

However, payment acceptance has now returned to normal and Instant Transfers have been fully restored.

We understand how important it is never to miss a sale, thank you for your patience with us as we worked to resolve this issue.
Mar 12, 11:02 AEDT

Update - In addition to disruptions to online payment acceptance, we are now receiving confirmed reports of Instant Transfers being stuck in a pending state as a result of the downstream third-party outage.

Our Engineering team has disabled Instant Transfers in the meantime until this issue is resolved.

We will be back soon with another update as more information comes to hand.
Mar 12, 11:01 AEDT

Update - We're currently investigating a disruption to online payment acceptance due to a downstream third-party outage. We understand how important it is never to miss a sale, and our Engineering team is actively working on a fix.

Thank you for your patience with us as we work to resolve this issue. We will be back soon with another update.
Mar 12, 09:43 AEDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 12, 09:07 AEDT

Point of Sale Disruption

Resolved - We have released a fix for the earlier disruption that impacted self-serve orders on Android devices. You can now update your device to 6.12.2. Thank you so much for all your patience while we worked to get this resolved!
Mar 12, 02:36 AEDT

Update - Our team is continuing to work toward a resolution regarding the disruption impacting some Square Sellers. What impacted Sellers may see, is when manually printing Self Serve Orders from Android, Square Register, or Square Terminal SQUID, the app may crash if it is on version 6.12. If you are using version 6.11 or lower, please don’t update until the fixed version will be released, we will update here when that happens. We appreciate your continued patience!
Mar 11, 10:12 AEDT

Update - Our team is still working to address the disruption that is causing orders placed through Self Serve Ordering to not print as intended with Android version 6.12 or Square Register, Square Terminal SQUID version 6.12. If you are using version 6.11 or lower, please don't update until the fixed version will be released. The suggested workaround is to use iOS devices or Thermal printers to print. Thank you for your continued patience with us!
Mar 11, 07:16 AEDT

Identified - We are currently experiencing a disruption that is causing orders placed through Self Serve Ordering to not print as intended with Android version 6.12 or Square Register, Square Terminal SQUID version 6.12. If you are using version 6.11 or lower, please don't update until the fixed version will be released. The suggested workaround is to use iOS devices or Thermal printers to print. Thank you for your patience with us as we work to resolve this issue.
Mar 10, 14:38 AEDT

Update - We are currently experiencing a disruption that is causing orders placed through Self Serve Ordering to not print as intended. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 10, 13:12 AEDT

Investigating - We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
Mar 10, 12:12 AEDT

Mar 11, 2023