Support Center

Square status - Australia

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Transfers Operational
Online Store Operational
Developer Services Operational
Balances Operational
Square for Retail Operational
Square Website Operational
Square Shop Operational
Marketing Operational
Orders Operational
Seller Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Performance Issues: Seller Community Login
Resolved - Issues related to logging into the Seller Community have been resolved. Thank you for your patience while we worked to implement a fix.
May 13, 10:38 AEST
Update - We are continuing to investigate this issue.
May 13, 09:52 AEST
Investigating - We’ve identified an issue that may be impacting your ability to log into the Seller Community. Our Engineering Team is actively looking to the issue, and we will provide further updates as more information becomes available.

We know how important it is that you get the help you need as quickly as possible. Please visit squareup.com/help for access to our help articles and email support, or contact us through our social channels.

If you need to call in and happen to experience a long hold time, we recommend requesting a callback. You won't lose your place in line.

Thank you for your patience.
May 13, 09:43 AEST
May 12, 2022

No incidents reported.

May 11, 2022
Performance Issues: Transactions
Resolved - We've resolved the issue we saw earlier where the transactions were not appearing for some sellers. All services returned to full functionality and transactions are now appearing in our Point of Sale apps, Square Dashboard and KDS app for restaurants. Thanks for your patience today as we've worked to resolve this.
May 11, 22:02 AEST
Identified - We've identified the issue we're seeing with transactions not appearing for some sellers in our Point of Sale apps, Square Dashboard and KDS app for restaurants. We're currently running a process to restore this payment data for impacted Square accounts. We'll be back with another update once this process has finished and we can confirm that all data has been restored. Thanks again for your patience as we work on resolving this issue.
May 11, 13:55 AEST
Investigating - We're currently investigating an issue where some sellers are not seeing transactions appear in the transaction history on our Point of Sale apps, Square Dashboard and KDS for restaurants. Our engineering team are working on resolving the issue and we'll provide further updates as soon as we're able to. Thanks for your patience in the meantime.
May 11, 13:27 AEST
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.

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