Square status - Australia

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Transfers Operational
Online Store Operational
Developer Services Operational
Balances Operational
Square for Retail Operational
Square Website Operational
Square Shop Operational
Marketing Operational
Orders Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022
Resolved - We’ve confirmed with our Engineering Teams that the earlier issues have been resolved, and all previously impacted services have returned to normal.

We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one.

Thank you so much for your patience as we worked through this.

Aug 13, 11:27 AEST
Update - We are continuing to work on a fix for a disruption currently impacting multiple Square services, including payment reporting. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand.

Thank you for your continued patience with us as we work to resolve this issue.

Aug 13, 10:59 AEST
Identified - Our Team has identified that Items and Services are also being impacted along with Online Transactions and Square Marketing. We are currently working toward a fix.

We will be updating here as the situation progresses. Thank you for your patience.

Aug 13, 09:41 AEST
Aug 12, 2022
Resolved - Our team has identified the issue surrounding Discounts applied to Open Checks on Square for Restaurants running on Square Terminals and Square Registers running version 5.94 or later. This error will be corrected in an upcoming update.

Thank you for your patience as our team worked to investigate this.

Aug 12, 06:57 AEST
Investigating - We’ve received confirmed reports of issues impacting Discounts on Open Tickets on the Square for Restaurants application version 5.97 on Square Terminal and Square Register.

Adding a Discount to a ticket, sending the ticket, and then opening the ticket will remove an already applied Discount.

We will be back soon with another update.

Aug 12, 05:44 AEST
Aug 11, 2022

No incidents reported.

Aug 10, 2022
Resolved - The earlier technical issues we saw with our phone lines have been resolved. Thanks for your patience as we worked on fixing the issue.
Aug 10, 12:34 AEST
Investigating - We're experiencing technical issues with our support phone lines at the moment. Thanks for your patience as we work to resolve these issues.
Aug 10, 11:39 AEST
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - Our engineering team has confirmed that the issue a small number of Square for Retail sellers were experiencing is now stable.
If you do experience a crash of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Thank you for bearing with us while our team worked to resolve this issue.

Aug 5, 00:06 AEST
Monitoring - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

We've started rolling out an early update to app version 5.97 for impacted accounts. If you have experienced crashes of this nature on Square for Retail on Square Register, please check for any available updates:

1. Tap the down arrow at the top of your Square Register.
2. Select Settings.
3. Tap Hardware > General > About Register.
4. Tap Software Update. If there is no update, your software is up to date.

Our team is continuing to monitor this issue for sellers experiencing unexpected crashes per the above conditions and will continue to work on rolling out 5.97 for impacted sellers.

Aug 4, 13:55 AEST
Update - We've received reports from a small number of Square for Retail sellers experiencing unexpected app crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers. This issue is currently only impacting the Retail app for Square Register. iOS devices are not impacted.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.

Aug 4, 10:43 AEST
Identified - We've received reports from a small number of Square for Retail sellers experiencing unexpected crashes on the item details page. Our engineers have confirmed that this can occur where an item exists in an inventory with set minimum and maximum modifiers.

Our team is continuing to work on a fix and we'll share more as it becomes available. Thanks again for your patience as we work to resolve this issue.

Aug 4, 10:21 AEST
Investigating - We've received confirmed reports of issues impacting the ability to access item modifiers through Square for Retail, resulting in the item editing page crashing unexpectedly. This issue is currently only affecting Android devices - including the Square Register and Square Terminal.

Our team is working on a resolution and will update you as we have more information.

We appreciate your patience while we look to get this resolved.

Aug 4, 06:47 AEST
Aug 4, 2022
Aug 3, 2022
Resolved - We can confirm that the issues affecting Account Accessibility have now been fully resolved.

We know how important service functionality is to your business and how detrimental disruptions can be. Thank you for your continued patience while we worked to resolve this issue.

Aug 3, 07:58 AEST
Monitoring - Our engineers have implemented a fix and confirmed that issues affecting Account Accessibility are now beginning to stabilize.

We will continue monitoring until we can confirm that this issue is fully resolved.

Aug 3, 05:14 AEST
Investigating - We are receiving confirmed reports of Sellers unable to access their account via login. We are working with our teams to confirm & determine the potential breadth of impact.

We will be back soon with another update.

Aug 3, 02:11 AEST
Aug 2, 2022

No incidents reported.