Support Center

Square status - Australia

All Systems Operational
Payments Operational
Point of Sale Operational
Dashboard Operational
Phone Support Operational
Team Management Operational
Transfers Operational
Reporting Operational
Customer Directory Operational
Online Store Operational
Email Notification Services Operational
Support Centre & Seller Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Phone Support Unavailable: Australia
Resolved - This incident has been resolved.
Aug 4, 17:00 AEST
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Aug 4, 16:19 AEST
Aug 3, 2020
Delayed Transfers: Bank Holiday
Resolved - This incident has been resolved.
Aug 3, 22:18 AEST
Identified - Due to the bank holiday in New South Wales today, some banks will be delayed in processing deposits scheduled for today. This means that whilst we will still send your transfer today, it may not arrive in your bank account until tomorrow. For more information on your upcoming transfers, head to the Balance section of your Square Dashboard.
Aug 3, 12:07 AEST
Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
Phone Support Unavailable: Australia
Resolved - This incident has been resolved.
Jul 29, 17:13 AEST
Identified - We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Jul 29, 16:19 AEST
Performance Issues: Square Online Store
Resolved - The issue causing delays in transactional, order, and marketing emails originating from the Square Online Store has been resolved. We apologize for any disruptions caused by the delayed emails, and thank you for your patience.
Jul 29, 06:37 AEST
Update - The issue causing delays in transactional, order, and marketing emails originating from the Square Online Store has been resolved. We apologize for any disruptions caused by the delayed emails, and thank you for your patience.
Jul 29, 06:36 AEST
Monitoring - Our upstream platform partner has confirmed that transactional, order, and marketing emails originating from the Square Online Store are beginning to deliver successfully. We will continue to monitor the issue and be back with a final update shortly.
Jul 29, 04:23 AEST
Investigating - Our Engineering Team is investigating reports of delayed transactional, order, and marketing emails originating from the Square Online Store. Sorry for the disruption this has caused your business. We're working diligently to get back up and running.
Jul 29, 03:20 AEST
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

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