Investigating - Our team has identified a bluetooth connectivity issue between Square Contactless + Chip Readers and Apple iOS 15. We recommend sellers refrain from updating to iOS 15 for the time being and turn off auto-updates for iOS.

For sellers who have already updated to iOS 15, we recommend using another mobile device to take payments with your card reader, if available. If another device is not available, payments can be taken by:

- Manually keying card information into the Point of Sale, Retail, Restaurants or Appointments apps
- Manually keying card information via Square's Virtual Terminal
- Square Online websites, checkout links, and QR codes

A factory reset of any devices upgraded to iOS 15 will also allow Square readers to be used on an older version of iOS. We recommend backing up your device prior to performing a factory reset.

We'll have more updates as they can become available, thanks for your patience here and apologies for any inconvenience in the meantime.
Sep 21, 13:49 AEST

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Sep 13, 14:27 AEST

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Sep 13, 10:30 AEST