Square AU Status

Square status - Australia

All Systems Operational

Payments Operational

Point of Sale Operational

Dashboard Operational

Team Management Operational

Transfers Operational

Reporting Operational

Customer Directory Operational

Online Store Operational

Email Notification Services Operational

Developer Services Operational

Balances Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2020

No incidents reported today.

Dec 5, 2020

No incidents reported.

Dec 4, 2020

Performance Issues: Delayed Balances

Resolved - Square account Balances should now be completely up to date, and new transactions are back to updating live on your Square account as they occur. Thanks for your patience while we've worked through this and apologies for any inconvenience.
Dec 4, 14:26 AEDT

Monitoring - Engineering have implemented a fix and balance delays are down to ~50 minutes and are now recovering quickly. Some transactions will continue to post sooner. We'll continue posting updates as they come to hand.
Dec 4, 13:52 AEDT

Update - Engineering continues to make progress toward a resolution. However; the estimated delay of transaction upload has increased to 50 minutes. Some transactions may still post sooner.

We will post any new updates as soon as we have them. Thank you.
Dec 4, 09:54 AEDT

Update - Engineering is still working toward a resolution. The estimated delay time for balance updates is 30 minutes though some transactions may post sooner.

Thank you for your patience.
Dec 4, 08:52 AEDT

Identified - Our engineering team has identified the root cause of balances not updating and is working to bring them back up to speed.

We know how important it is for your funds to be available right away and we appreciate your patience as we work towards a resolution.
Dec 4, 07:54 AEDT

Investigating - We're currently investigating reports of delayed balances. Transactions are being processed but balances aren't in real time.

Our engineering team is currently working towards a fix. Thank you for your patience.
Dec 4, 07:46 AEDT

Dec 3, 2020

Performance Issues: Dashboard

Resolved - Dashboard loading issues have been fully resolved.

Thank you again for bearing with us today.
Dec 3, 07:23 AEDT

Monitoring - Our Engineering team has implemented a fix for the Dashboard loading issue that occurred today.

Sorry for the disruption and thank you for your continued patience. We’ll loop back to confirm it’s fully resolved soon.
Dec 3, 07:09 AEDT

Identified - Our engineering team has identified the issues causing the Dashboard not to load and are still actively working on a fix.

We apologize for the trouble and we'll post updates here as we receive them.
Dec 3, 06:44 AEDT

Investigating - We're fielding reports of the online Dashboard at www.squareup.com not loading. When trying to load the Dashboard, you may receive an error message at this time.

Our engineering team is currently working to identify the issue. Thank you for your patience as we work towards a fix.
Dec 3, 06:29 AEDT

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

Phone Support Unavailable: Australia

Resolved - This incident has been resolved.
Nov 24, 17:12 AEDT

Identified - We regret to advise that phone support is currently unavailable. If you wish to get in touch, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Nov 24, 16:18 AEDT

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.