Square AU Status

Square status - Australia

All Systems Operational

Payments Operational

Point of Sale Operational

Dashboard Operational

Transfers Operational

Online Store Operational

Developer Services Operational

Balances Operational

Square for Retail Operational

Square Website Operational

Appointments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 24, 2021

No incidents reported today.

Jul 23, 2021

Limited Phone Support: Australia

Resolved - This incident has been resolved.
Jul 23, 13:00 AEST

Investigating - Phone support is available in a limited capacity for a short period of time - hold times will be longer than expected.

If your issue is not urgent, we recommend visiting squareup.com/help or sellercommunity.com for answers to common questions.

If your issue is urgent, and you choose to call in, we recommend requesting a callback when the option is available. You will not lose your place in line.

We appreciate your patience as we work through this.
Jul 23, 12:21 AEST

Jul 22, 2021

No incidents reported.

Jul 21, 2021

Performance Issue: Login Errors

Resolved - All our services are up and running as expected.

Sorry for today’s interruption. Thank you for bearing with us.
Jul 21, 05:09 AEST

Monitoring - We're beginning to see services recover. You should now be able to login into Square Dashboard and the Square apps as normal. Customers should also be able to place orders on the Square Online site successfully.

We’ll continue to monitor as our teams work to ensure the fix will completely resolve the issue.
Jul 21, 01:46 AEST

Update - Our teams are actively working on this issue. If you try to login to your Square account, it'll look like the password is incorrect but this is due to the current outage. Please do not try to request a password reset at the moment.

We'll be back with updates as we learn more.
Jul 21, 01:33 AEST

Update - If you're currently logged into your Square app, you may experience some slowness. Please do not try to logout and login.

We're also receiving reports that customers may also experience intermittent error when placing an order on your Square Online site.

Our team are working to implement a solution for the issues experience. Thank you for your continued patience.
Jul 21, 00:53 AEST

Update - In addition, developers may also have trouble logging into the Developer Dashboard.

Thank you for bearing with us! We'll be back with more updates.
Jul 21, 00:37 AEST

Investigating - We're currently fielding reports of issues logging into Square Dashboard, Point of Sale app and Square Online settings overview.

Our teams are aware of the issue and are working towards a fix. We'll continue to provide updates as we learn more.
Jul 21, 00:20 AEST

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

Performance Issues: New Account Activations

Resolved - New account activations are working as expected and accounts created during the earlier disruption should now be activated, providing they met the regular activation requirements. Thanks for sticking with us.
Jul 13, 15:44 AEST

Monitoring - A fix has been implemented, we're monitoring the results to ensure there are no further issues. New accounts activations should be able to proceed as normal. We're working through a backlog of accounts created during the disruption to ensure these accounts can continue activation.
Jul 13, 15:18 AEST

Investigating - We're currently hearing reports from some new Square sellers that they are unable to complete the process of creating a new Square account and successfully having it activated to accept card payments. Our engineering team are looking into the issue, we'll provide further updates as news comes to hand.
Jul 13, 14:36 AEST

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.