Square status - Australia

Phone Support Unavailable: Australia
Incident Report for Square AU
Resolved
This incident has been resolved.
Posted Apr 20, 2020 - 12:25 AEST
Monitoring
A fix has been implemented and we are monitoring to ensure that services have been full restored.
Posted Apr 20, 2020 - 12:14 AEST
Update
The root cause has been identified by our engineering team, and they are working towards a fix in partnership with our third party partners. We'll be back again with further updates. Please continue to call through to the local number listed above if you require urgent assistance.
Posted Apr 20, 2020 - 11:44 AEST
Update
We are continuing to work on a fix for this issue. Our toll free number is currently unable to be reached, but you can call us on +61 2 9099 4313, and a member of the team would be more than happy to assist.
Posted Apr 20, 2020 - 10:25 AEST
Update
We're continuing to work with our third party partner to accurately diagnose the issue with our inbound phone lines. If you'd like to get in touch via email, please head to our Support Centre - http://squareup.com/au/help - and select an issue to get in touch. Again, we apologise for any inconvenience caused.
Posted Apr 20, 2020 - 09:40 AEST
Identified
We regret to advise that phone support is currently unavailable due to an issue with our phone line infrastructure. If you wish to get in touch while we work to restore service, you can find answers to common questions, or send us an email, via our Support Centre - http://squareup.com/au/help. We sincerely apologise for any inconvenience caused.
Posted Apr 20, 2020 - 09:26 AEST
This incident affected: Phone Support.