Square status - Australia

Degraded Performance: Square Stand (first-generation)
Incident Report for Square AU
Resolved
This incident has been resolved.
Posted Jun 30, 2022 - 18:33 AEST
Update
We have resolved the earlier issue we saw where some Square Readers connected to first-generation Square Stands via the USB dock became disconnected when payments were attempted.

Our engineers have applied a fix. Impacted accounts will need to to close the Square app and re-open it to activate the fix.

Thank you for your patience as we worked to resolve this issue. We will leave this alert active overnight in Australia for increased visibility among merchants operating into the evening and night.

Thank you for your patience as we worked to resolve this issue.
Posted Jun 30, 2022 - 16:59 AEST
Monitoring
We have identified an issue causing some Square Readers to disconnect from first-generation Square Stands when tap or chip payments are attempted. The issue appears to be restricted to card readers connected to Square Stand via the USB dock.

Our engineers have applied a fix - if you are experiencing this issue, please fully close the Square app and re-open it to have the fix activated on your Square account. This should resolve the issue, though we'll continue to monitor the situation until we can confirm this is working for all impacted sellers.

Thanks for your patience as we've worked to resolve this issue.
Posted Jun 30, 2022 - 15:53 AEST
Investigating
We're receiving reports of Square Readers disconnecting from first-generation Square Stands when tap payments are attempted. The issue appears to be restricted to card readers connected to Square Stand via the USB dock.

As a temporary workaround, we recommend sellers experiencing this issue connect their Square reader to the Square app on their iPad wirelessly via Bluetooth. You will first need to remove the Square Reader from the dock, then connect it via the Square app per the instructions at https://squareup.com/help/au/en/article/5639-set-up-the-square-reader-for-contactless-and-chip .

Thanks for your patience as we continue to investigate this issue.
Posted Jun 30, 2022 - 13:28 AEST
This incident affected: Square Stand.