Payments Disruption
Affected components
Payment Acceptance
Updates

Write-up published

Read it here

Resolved

We have released a fix for the earlier disruption impacting some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Mon, Apr 1, 2024, 04:57 PM
1h earlier...

Monitoring

We are beginning to see impacted services return to full functionality. Payments are processing as intended. During this disruption, some order tickets may not have been sent to the KDS system. Please verify your kitchen tickets. We appreciate your patience as we worked to resolve this issue.

Mon, Apr 1, 2024, 03:34 PM
35m earlier...

Investigating

We are currently experiencing a disruption that is affecting payment acceptance. In the meantime, please use offline mode to accept payments. Do not log out of your Square account as logging out could result in failed offline payment transactions. We will continue providing updates as we continue to investigate this issue.

Mon, Apr 1, 2024, 02:59 PM