Transfers Disruption
Resolved
Degraded performance
Lasted for 52m
Tue, Feb 20, 2024, 07:33 AM
•
3 months ago
•
Affected components
Transfers
Updates

Resolved

The banking partner issue we saw with some Instant Transfers and Same Day Transfers to debit cards, where sellers have Automatic Settlement enabled, has stabilized.

We're now seeing these Transfers complete as expected. Impacted sellers can perform a manual Instant Transfer via their Square Dashboard, or wait until tomorrow's automatic settlement period.

Additionally, some debit card pay-ins to Square accounts may have also failed. We recommend sellers with failed pay-ins try again.

Tue, Feb 20, 2024, 07:33 AM

Monitoring

We have released a fix for the earlier disruption and are beginning to see impacted services return to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

Tue, Feb 20, 2024, 07:32 AM
51m earlier...

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Tue, Feb 20, 2024, 06:40 AM