We can now confirm that the disruption that prevented some Square Sellers from viewing Invoices with one-time items on their Square Dashboard, Point of Sale app and Invoices app has been addressed. Sellers are now able to view these Invoices as expected. We appreciate your patience while our team worked to provide a solution and we apologize for any inconvenience.
Resolved
We can now confirm that the disruption that prevented some Square Sellers from viewing Invoices with one-time items on their Square Dashboard, Point of Sale app and Invoices app has been addressed. Sellers are now able to view these Invoices as expected. We appreciate your patience while our team worked to provide a solution and we apologize for any inconvenience.
Identified
We are receiving reports that some Square Sellers are unable to view Invoices with one-time items on their Square Dashboard, Point of Sale app, and Invoices app. Invoices in any state may be impacted, for example: 'Open', 'Closed', 'Overdue' etc, but Sellers can still create new invoices.
As a workaround, sellers can click on the "..." menu and click "edit" to view unpaid invoices or "view as PDF" for paid invoices.
Our engineers have identified the cause and are actively working on a solution to address this disruption and we will keep you updated here. Thank you for bearing with us.
Investigating
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
