We can confirm that the disruption impacting Square Balances has now been resolved.
Sellers that use products such as Square Card, Loans, Checking, and Savings should be aware that repayment of capital may not have been evaluated for certain transactions, resulting in some merchants receiving more funds today and facing debits tomorrow.
As a result, you might observe a negative balance displayed, and there could be discrepancies in the reported amount available for transfer.
Following the standard balance transfer on Thursday, the 16th, your balance will return to its usual state.
We appreciate your patience as our engineering team worked to resolve this disruption.
We understand how important it is to have your business tools operating as intended and our team is actively working on ways to prevent future disruptions like this one.
(Please note that some products listed may not be available in your market.)
Resolved
We can confirm that the disruption impacting Square Balances has now been resolved.
Sellers that use products such as Square Card, Loans, Checking, and Savings should be aware that repayment of capital may not have been evaluated for certain transactions, resulting in some merchants receiving more funds today and facing debits tomorrow.
As a result, you might observe a negative balance displayed, and there could be discrepancies in the reported amount available for transfer.
Following the standard balance transfer on Thursday, the 16th, your balance will return to its usual state.
We appreciate your patience as our engineering team worked to resolve this disruption.
We understand how important it is to have your business tools operating as intended and our team is actively working on ways to prevent future disruptions like this one.
(Please note that some products listed may not be available in your market.)
Identified
Our engineers have identified the root cause of this disruption and are actively working on the fix. As a reminder, Payment Acceptance is not affected by this disruption and Sellers may continue processing payments. Thank you for your continued patience and understanding.
Investigating
We've received reports of delays in some Square Balance updates despite the fix implemented earlier today. Our Engineers are actively addressing this issue for the remaining accounts. Thank you for your patience with us as we work to resolve this issue.
Investigating
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.