Transfers Disruption
Resolved
Degraded performance
Lasted for 1d
Fri, Apr 5, 2024, 07:00 AM
2 weeks ago
Affected components
Transfers
Updates

Resolved

Our engineering team has implemented a solution for this disruption, and sellers whose bank accounts took longer than the expected four business days for verification should now find their accounts verified. Please note that in some cases it may be necessary to start the verification process again if the account was not successfully linked. Thank you for your patience as we resolved this issue.

Fri, Apr 5, 2024, 07:00 AM
13h earlier...

Investigating

At this time, this disruption is only affecting a very limited number of Sellers. Sellers unable to verify a newly linked bank account may contact our Support Team for assistance in completing this process. Thank you for your patience.

Thu, Apr 4, 2024, 05:00 PM
1h earlier...

Investigating

Our engineers are still working hard on a resolution, and we will keep you informed once we have more updates. In the meantime, please reach out to our Customer Success team if you are affected by this disruption. We appreciate your patience.

Thu, Apr 4, 2024, 03:18 PM
17h earlier...

Investigating

We continue to work on a fix for this disruption. Our Customer Support team can assist the small group of sellers unable to verify newly linked bank accounts at this time. Thank you for your understanding.

Wed, Apr 3, 2024, 10:00 PM
1h earlier...

Investigating

We appreciate your patience while we continue to work towards testing and deploying a fix for the disruption affecting bank verifications. If you are having trouble verifying a newly linked bank account, please reach out to our Customer Support team for assistance.

Wed, Apr 3, 2024, 08:40 PM
1h earlier...

Investigating

Our engineering team is continuing to work toward a fix for the disruption impacting bank verification for a small group of Sellers. If you are impacted by this, please reach out to our Customer Success team and they will be able to assist with this. Thank you for your patience while we work to resolve this.

Wed, Apr 3, 2024, 06:46 PM
1h earlier...

Investigating

Our engineers have reported that there is a disruption impacting bank verification, which can cause a delay in bank transfers. Our team is actively working on a fix, and we appreciate you for your patience with us as we work to resolve this issue.

Wed, Apr 3, 2024, 05:05 PM
20m earlier...

Investigating

We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

Wed, Apr 3, 2024, 04:45 PM