Square status - Australia

Point of Sale: Employee Management
Incident Report for Square AU
Resolved
All impacted services are fully functional. Sellers with Employees and Guest Mode enabled should now be able to sign into the app.

We’re sorry for the trouble that this caused today and we truly appreciate your patience as we worked to resolve this issue.
Posted 12 months ago. Jun 07, 2018 - 07:42 AEST
Monitoring
Our Engineering team has implemented a fix for the sign in issues impacting sellers with Employee Management and Guest Mode enabled. Sellers should see services returning to full functionality. We’ll continue to watch this closely, and will update you to confirm that this is completely resolved. Thank you for being patient with us!
Posted 12 months ago. Jun 07, 2018 - 07:29 AEST
Identified
Our engineering team has identified the cause of today’s issues with Employee Management and Guest Mode, which are related to increased traffic. As we work towards a resolution, please do not sign out of the app.

As a reminder, if you are not logged in to Point of Sale, please log into squareup.com/dashboard and use Virtual Terminal to process payments.

We’ll continue to share progress updates here. We appreciate your patience in the meantime.
Posted 12 months ago. Jun 07, 2018 - 06:36 AEST
Update
We’re currently experiencing issues with Employee Management and Guest Mode. Some sellers with employees may not be able to sign in to the app.

Please do not sign out of the app. If you are not logged in to Point of Sale, please log into squareup.com/dashboard and use Virtual Terminal to process payments.

Our engineering team is continuing to investigate the root cause of this issue and we will post another update as soon as we can. We’re sorry for the disruption this may cause.
Posted 12 months ago. Jun 07, 2018 - 05:52 AEST
Investigating
We're investigating reports of issues where some sellers with employees are unable to sign in to the Point of Sale app. Please do not sign out of the app. We'll be back with an update shortly.
Posted 12 months ago. Jun 07, 2018 - 05:28 AEST
This incident affected: Point of Sale and Employee Management.